质保条款 / Warranty Policy

1️⃣ 空调或锅炉设备安装 / HVAC or Boiler Equipment Installation

1.1 制造商质保 / Manufacturer Warranty

All parts are covered by the manufacturer’s warranty according to the manufacturer’s specifications, with coverage ranging from 1 to 10 years depending on the part.

所有配件根据制造商的规定享受质保，不同配件的质保期限为1至10年不等。

Note: Manufacturer warranty requires the homeowner to provide written proof of annual maintenance by a qualified service company, otherwise the warranty will be void.

注意：制造商质保要求屋主提供专业公司年度保养证明，否则导致质保失效。

1.2 人工保修 / Labor Warranty

We provide a one (1) year labor warranty from the date of original installation.

自安装之日起,我公司提供一年安装人工质保.

If failure is caused by faulty installation workmanship, we cover labor at no charge (e.g., incorrect wiring, improper mounting, insufficient sealing).
若故障由安装不当造成，我们承担人工费用（例如：线路接错、安装固定不牢、密封不够）。
If failure is caused by other reasons, regular service rates apply (e.g., wear and tear, user misuse, environmental damage).
若故障由其他原因造成，将按正常服务收费（例如：正常磨损、用户误用、环境损害）。
Replacing parts under this warranty does not extend the original warranty period.
维修更换配件不延长原质保期限。

2️⃣ 水,电,冷,暖等安装及维修 / Plumbing & Electrical & Cooling & Heating

2.1 普通安装（灯具，水龙头，净水器等等） / Standard Installation

Labor Warranty: 1 year / 人工质保: 1年

Parts Warranty: Parts guaranteed by manufacturer / 配件质保: 配件由制造商保证

Customer Type: All Customers / 客户类型: 所有客户

2.2 各类维修 / Repairs (Residential Customers)

Labor Warranty: 1 month / 人工质保: 1个月

Parts Warranty: Parts guaranteed by manufacturer / 配件质保: 配件由制造商保证

2.3 各类维修 / Repairs (Commercial Customers)

Labor Warranty: 7 days / 人工质保: 7天

Parts Warranty: Parts guaranteed by manufacturer / 配件质保: 配件由制造商保证

3️⃣ 配件质保说明 / Parts Warranty Note

We provide parts through normal channels, but we cannot guarantee the quality of the parts; parts quality is only guaranteed by the manufacturer.
我公司会提供正常渠道的配件，但无法保证配件的质量问题，配件质量仅由制造商保证。

Any replacement parts installed under warranty do not extend the original warranty period.
所有更换配件不延长原质保期限。

If assistance is needed to obtain warranty parts from the manufacturer, our company can provide this service at an additional cost, charged according to our standard hourly rate.
如果客户需要我公司协助向制造商索取质保配件，我们可以提供此服务，但将收取额外费用，费用按我公司收费标准执行（按时间）。

4️⃣ 服务时间 / Service Hours

All warranty services or repairs will be performed during our regular business hours, with a reasonable response time for service requests:
所有质保服务将在非节假日的周一至周五，上午9点至下午5点提供，并保证在接到服务请求后有合理的响应时间。

5️⃣ 保修范围限制 / Warranty Limitations

This warranty does not cover / 下列情形不属于保修范围：

Damage from lack of maintenance, misapplication, misuse, abuse, alteration, or improper operation. Includes, but is not limited to:
因缺乏维护、错误选型、误用、滥用、擅自改装或不当操作而造成的损坏，包括但不限于：
• Water heaters: Sustained inlet pressure exceeding 50–60 PSI.
• Boilers: Sustained system pressure at or exceeding 30 PSI.
• HVAC: Unstable or improper electrical voltage conditions.
• Poor water quality: Excessively dirty, high mineral content, or high hardness.
• Failure to perform annual inspection per manufacturer and Technical Safety BC standards.
Cosmetic refinishing or non-functional parts (decorative surfaces, knobs, handles, decals, etc.). / 外观及非功能零件。
Damage caused by hail, theft, earthquakes, riots, winds, fire, lightning, accidents, or corrosive atmosphere. / 不可抗力及外界因素引起的损坏。
Electrical issues due to voltage, blown fuses, open breakers, or interruptions. / 电气中断或电压问题。
Additional utility costs or loss of wages, accommodation, or expenses. / 额外账单、工资损失或住宿支出。
Expenses for parts or labor not provided by us. / 非我公司提供的零件或人工。
Warranty is non-transferable to new homeowners. / 质保不可转让。
The Service Call Fee (including diagnostic and travel) is non-refundable once the on-site inspection is performed, regardless of subsequent repairs. / 基础服务费（含检测及往返费）旨在保障出勤工时。现场勘察后，无论是否维修均不予退还。