保修条款 / Warranty Policy

1️⃣ 空调或锅炉设备安装 / HVAC or Boiler Equipment Installation

1.1 制造商质保 / Manufacturer Warranty

All parts are covered by the manufacturer’s warranty according to the manufacturer’s specifications, with coverage ranging from 1 to 10 years depending on the part.
所有配件根据制造商的规定享受质保，不同配件的质保期限为1至10年不等。

Note: Manufacturer warranty requires the homeowner to provide written proof of annual maintenance by a qualified service company, otherwise the warranty will be void.
注意：制造商质保要求屋主提供专业公司年度保养证明，否则导致质保失效。

1.2 人工保修 / Labor Warranty

We provide a one (1) year labor warranty from the date of original installation.

• If failure is caused by faulty installation workmanship, we cover labor at no charge (e.g., incorrect wiring, improper mounting, insufficient sealing).
  若故障由安装不当造成，我们承担人工费用（例如：线路接错、安装固定不牢、密封不够）。
• If failure is caused by other reasons, regular service rates apply (e.g., wear and tear, user misuse, environmental damage).
  若故障由其他原因造成，将按正常服务收费（例如：正常磨损、用户误用、环境损害）。
• Replacing parts under this warranty does not extend the original warranty period.
  维修更换配件不延长原质保期限。

2️⃣ 水,电,冷,暖等安装及维修 / Plumbing & Electrical & Cooling & Heating

2.1 普通安装（灯具，水龙头，净水器等等） / Standard Installation

Labor Warranty: 1 year / 人工质保: 1年

Parts Warranty: Parts guaranteed by manufacturer / 配件质保: 配件由制造商保证

Customer Type: All Customers / 客户类型: 所有客户

2.2 各类维修 / Repairs (Residential Customers)

Labor Warranty: 1 month / 人工质保: 1个月

Parts Warranty: Parts guaranteed by manufacturer / 配件质保: 配件由制造商保证

2.3 各类维修 / Repairs (Commercial Customers)

Labor Warranty: 7 days / 人工质保: 7天

Parts Warranty: Parts guaranteed by manufacturer / 配件质保: 配件由制造商保证

3️⃣ 配件质保说明 / Parts Warranty Note

We provide parts through normal channels, but we cannot guarantee the quality of the parts; parts quality is only guaranteed by the manufacturer.
我公司会提供正常渠道的配件，但无法保证配件的质量问题，配件质量仅由制造商保证。

Any replacement parts installed under warranty do not extend the original warranty period.
所有更换配件不延长原质保期限。

If assistance is needed to obtain warranty parts from the manufacturer, our company can provide this service at an additional cost, charged according to our standard hourly rate.
如果客户需要我公司协助向制造商索取质保配件，我们可以提供此服务，但将收取额外费用，费用按我公司收费标准执行（按时间）。

4️⃣ 服务时间 / Service Hours

All warranty services or repairs will be performed during our regular business hours, with a reasonable response time for service requests:
所有质保服务将在非节假日的周一至周五，上午9点至下午5点提供，并保证在接到服务请求后有合理的响应时间。

5️⃣ 保修范围限制 / Warranty Limitations

This warranty does not cover / 下列情形不属于保修范围：

• Damage from lack of maintenance, misapplication, misuse, abuse, alteration, or improper operation. This includes, but is not limited to, the following situations, for which no warranty will be provided:
  因缺乏维护、错误选型、误用、滥用、擅自改装或不当操作而造成的损坏，包括但不限于以下情况，均不提供任何质保：
  - Water heaters operating for extended periods under excessive water pressure, such as sustained inlet pressure exceeding 50–60 PSI.
  热水器在进水压力长期超过 50–60 PSI 的情况下运行所造成的损坏；
  - Boilers operating for extended periods at or near, or exceeding, 30 PSI system pressure.
  锅炉在系统水压长期接近或超过 30 PSI 的情况下运行所造成的损坏；
  - Air conditioning or HVAC equipment operating for extended periods under unstable or improper electrical voltage conditions.
  空调或暖通设备在电压不稳定或电力条件不符合要求的情况下长期运行所造成的损坏；
  - Damage caused by poor water quality, including excessively dirty water, high mineral content, or high water hardness.
  由于自来水水质较差引起的损坏，包括水质过脏、矿物质含量过高或水硬度过高；
  - Failure to perform annual inspection and maintenance in accordance with the requirements of the equipment manufacturer, BC Safety Authority (Technical Safety BC), and our company’s installation and maintenance standards.
  未按照设备制造商要求、BC 省技术安全监管机构（Technical Safety BC）规定以及我公司安装与维护标准进行每年定期检查和保养所导致的损坏。
  Under any of the above conditions, warranty coverage shall be void.
  凡出现上述任何情况，相关设备的质保责任均自动失效。
  
  
• Cosmetic refinishing or non-functional parts (decorative surfaces, knobs, handles, decals, etc.).
  外观、非功能零件损坏，如装饰表面、旋钮、把手、贴花等。
  
  
• Damage caused by hail, theft, earthquakes, riots, winds, fire, lightning, accidents, corrosive atmosphere, or other events beyond our or the manufacturer’s control.
  冰雹、盗窃、地震、骚乱、风、火灾、闪电、事故、腐蚀性大气或其他不可控因素造成的损坏。
  
  
• Electrical issues due to voltage, blown fuses, open breakers, or interruptions.
  电气服务中断或电压问题导致的设备故障。
  
  
• Additional utility costs due to equipment failure.
  设备故障导致的额外账单。
  
  
• Expenses for parts or labor not provided by us.
  使用非我公司提供的零件或人工造成的费用。
  
  
• Loss of wages, accommodation, or other out-of-pocket expenses.
  工资损失、住宿或其他支出。
  
  
• Warranty is non-transferable to new homeowners.
  质保不可转让。