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Rates and Payment Terms

收费标准 及 支付条款

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1. All types of repairs: Minimum service charge $189 (including travel time, fuel costs, and vehicle wear and tear). Labor fee is charged separately at $79 per half hour. Commercial units: Minimum service charge $268, with labor fee charged separately at $99 per half hour. If service is required after business hours, on holidays, or in hazardous environments (such as deep wells, rooftops, or asbestos environments), an additional 50% surcharge will be applied to the total of the basic service charge and labor fee;

1. 所有类型维修：最低收费标准为 $189（包含往返耗时、车辆油费及磨损等），人工费另计 $79/半小时。商业单位：最低收费标准为 $268，人工费另计 $99/半小时。若服务发生在下班时间、节假日，或涉及有毒/有害环境（如深井、屋顶、石棉环境等），则在基础收费及人工费总额的基础上加收 50% 附加费用；

2. Most of heating and cooling equipment's installation and alternation are offered by a flat fee after estimation. It depends on the equipments class, job's difficulty degree, job location, payment term and customers coordination degree of the project;

2. 冷暖设备的安装或者更新换代在实地评估之后给出一个固定的价格，估价的高低取决于该项目采用的设备的档次，安装的难易程度，客户地理位置，支付条款以及客户的配合度;

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3. As is well known, every equipment repair is a unique case that requires flexible handling based on the on-site situation, making it difficult to have a fixed price. We will first visit your site to identify the cause of the problem and provide the most suitable repair plan and quote based on the actual situation. However, due to unforeseen circumstances during the repair process, the final cost billed by actual labor time may sometimes exceed the customer's expectations. On this basis, if the customer prefers a fixed-price arrangement, we can confirm the total repair cost before starting the work. However, if the customer conceals key information or details about the fault when requesting service, any resulting discrepancies or additional costs will be the responsibility of the customer.

众所周知，每一次设备维修都是独立个案，需要根据现场情况灵活处理，因此很难有统一固定的价格。我们首先会上门检查，找出故障原因，并根据实际情况为客户提供最优的维修方案和报价。然而，由于维修过程中可能出现不可预见的情况，最终按实际工时结算时，总价有时会超出客户预期。在此基础上，如果客户希望采用一口价方式，我们可以在开工前确定维修总价，但若客户在报修时隐瞒了关键情况或故障细节，由此导致的报价差异与额外费用将由客户自行承担。

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4. We are pleased to offer emergency repair services (see note 1), same-day repair services (see note 2), and statutory holiday repair services. However, additional charges may apply.

4，我们很乐意提供紧急维修服务（见备注1）,当天维修服务（见备注2）,法定假期维修服务。但可能会收取附加费用。

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5, We accept the following payment methods: cheque, E-transfer, and bank draft, as well as credit card (2.9% processing fee) and WeChat Pay (1.5% processing fee). Cash is also accepted, but its use is discouraged whenever possible.

5, 我们接受以下付款方式：支票、E-transfer、银行汇票，以及信用卡（需收取 2.9% 手续费）、微信支付（需收取 1.5% 手续费）。现金付款也可接受，但建议尽量避免。

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6. All appointments must confirmed via text message, WeChat, or email. We take our customers’ needs more seriously than our own affairs, never treating them lightly, and they are firmly scheduled into our work schedule, come rain or shine. Consequently, customers may not cancel or change an appointment within 24 hours of the agreed-upon time; otherwise, a compensation fee of $90 Late Cancellation Fee will be charged.

6. 所有预约以短信、微信或者电子邮件为准。我们把客户的需求看得比自己家的事情还重要，绝对不会当儿戏，而且都排进订单行程里去了，风雨无阻。所以相对的，客户在约定好的时间的24小时内不得取消或者更改预约，否则应支付$90紧急取消费作为补偿。

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7. If our technician cannot enter customer's property due to customer's reasons, the technician can wait outside the door but never exceed half an hour, or you will be charged a $189 compensation.

7. 如果由于客户主观原因导致我公司技术人员无法按时进入其住宅的，我公司技术人员可在门外等待但最多不能超过半小时。否则应支付$189作为补偿。

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8. We believe that none of our customers will intentionally default on payments. However, if you are unable to make immediate payment after the completion of repairs or installation due to special circumstances, please inform us in advance; Our Process for Handling Clients with Malicious Defaults (Click to View Details)

8, 我们相信每位客户都不会恶意拖欠货款。但如果客户您由于某种特殊情况，而不能在维修或者安装完毕之后立即付款的，请预先告诉我们这个情况。我们对恶意欠款的处理办法（点击进入查看详情）

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The terms above will be implemented from December 1, 2019

上述标准从2019年12月1日起执行

All prices are subject to 5% GST.

以上价格均需另交5%国税;

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Notes: 1. The Emergency Service: arrival of customer's home: within one hour, between 5:00pm and 9:00am on Monday through Friday, or on holidays. The 59min™ is our reliable emergency-service trademark; 2. The Same-Day Service: we will arrive customer's home on the same day when the call received before 2:00pm on workdays; a call received after 2:00pm, we will arrive before next workday 10am.

备注 1. 紧急维修：接到客户电话一小时内达到; 或者是正常工作时段(周一到周五9点到5点)以外，或节假日。59min™是我们的紧急服务注册商标; 2. 当天服务: 如果在工作日内下午两点之前接到电话，可以当天上门维修。如果是两点之后接到电话，我们将在接下来的工作日的上午10点前到达客户家里。

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